Personalised service is what we aim to achieve. But we are human. If we make a mistake or you have a concern contact us here. The information below is meant to be a guide to our terms of service.
Our company makes all of our handcrafted products within 7 days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care instructions are listed individually for each product if applicable.
We always love creating new products from scratch.Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
We happily support and love our international customers.
We ship all International products through the most affordable carrier depending on product specifications and destination.
Jaz Creations is not responsible for duty or brokerage fees for international shipping.These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.* Shipping costs are calculated automatically during checkout.
TimelineSelecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to 7 days to be handmade.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Digital products
To complete your return, we require a receipt or proof of purchase.
You must also have a return authorisation.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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